AT&T GALAXY NOTE 7 HAVING TROUBLE SENDING MMS
I bought a note 7 through at&t in 8/20. Super excited. Loved my note 5. But, I cannot send a picture with text or vice versa. The message sends right away as it continues to process the photo. So, recipients encounter messages that make little sense because it is describing a picture they haven’t received yet.
Also, I can’t download a text message attachment either without hitting “try again” many times, and, sometimes I have no option to try again. I’ve looked for info on your site and Google in general. The fixes that were close, but not my particular phone, failed anyway as the settings that were in the instructions are not on my phone. I’m sure I’m sounding like the village idiot with that one, but, I’m trying everything that has do with this issue, regardless what galaxy it is (note 5, 6s, 7, etc.), although I was trying to stay close to the newer phones. Not sure if any of that makes sense, but, I would appreciate help.
Solution: Hi Jaime. Whether you have an old or new phone, an issue like this must be processed by your wireless since it involves their service. You should have reported this problem to them first. MMS requires mobile data to work properly and if this aspect is poorly implemented in their network, that may cause a problem. To help you check if this is network-related though, try insert your SIM card to another device, then try to send MMS again. If the same issue occurs in the second phone, make sure that you call the attention of AT&T.
If you want to at least do something on your Galaxy Note 7 before calling AT&T, start by wiping the messaging app’s cache and data. Here’s how:
- Go to Settings.
- Proceed to Applications.
- Select Manage Applications.
- Tap the All tab.
- Tap the messaging app.
- Tap Storage.
- From there, you will see the Clear Cache and Clear Data buttons.