CANNOT EDIT PHOTOS ON GALAXY NOTE 7 I’ve had the Note 7 for a little over a week. I’ve taken several pictures, edited them with no issues. Well until now. I’ve recently taken a photo of my baby girl Bella & Boy, Alix. I hit the auto adjust and I get greyed out picture, shows barely anything. I click edit and get nothing. I’ve taken screenshots of these. It’s extremely frustrating, considering I take tons of pictures and edit them. I’ve tried restart, cleared cache, temp files, shutting phone completely off (since no battery removal on note 7). Shouldn’t have issues especially paying over $900 for a phone. Didn’t have issues with S7 edge before I traded for this. I’m upset that i can’t figure out WTF is going on. My kitties are my kids, so I take several pictures. Imagine trying to take pictures or videos of your kids during special events or just random and can’t. This is how i feel regarding the Note 7. It’s bad enough i had to disable Facebook because it was causing too much lag. Highly frustrated. Please help with a solution if possible. As I mentioned, I do have screenshots to give better idea, but let me upload here. Thank you so much! — Barb
Solution: Hi Barb. We are yet to receive reports from other users about this issue so this must be isolated to your device only. Since you did not mention what app you’re using to edit your photos, we assume that it’s the native camera app. The first thing that you want to do is to ensure that you reset the camera app settings to default. You can do that by going under app settings.
If resetting app settings won’t make a difference, the next step that you want is factory reset.
- Backup your data and files saved in the phone’s internal storage.
- Remove your Google account to deactivate the anti-theft function of the phone.
- Turn off your Samsung Galaxy Note 7.
- Press and then hold the Home and Volume UP keys, then press and hold the Power key. NOTE: It doesn’t matter how long you press and hold the Home and Volume Up keys, it won’t affect the phone but by the time you press and hold the Power key, that’s when the phone starts to respond.
- When the Samsung Galaxy S7 Edge shows on the screen, release the Power key but continue holding the Home and Volume Up keys.
- When the Android logo shows, you may release both keys and leave the phone be for about 30 to 60 seconds. NOTE: The “Installing system update” message may show on the screen for several seconds before displaying the Android system recovery menu. This is just the first phase of the entire process.
- Using the Volume Down button, highlight the option ‘wipe data / factory reset’’ and press the Power key to select it.
- Press the Volume Down button a few times to highlight ‘Yes — delete all user data’ and press the Power key to select it.
- It may take a few seconds to complete the reset so just wait.
- Once completed, the option ‘Reboot system now’ must be highlighted, so press the Power button to restart your phone.
- The Note 7 will then boot up normally.