Cannot log in to Galaxy Note 5 due to Factory Reset Protection (FRP)
Last night I having some chips and cookies . Then I received a message that my device (which is Note 5 ) was on fingerprint security lock. I quickly tried to unlock it but it didn’t recognized my thumb. Then it asked for backup password which I’ve forgotten. I tried all I had in my mind. So I was still stuck on the lock screen. So the device asked me about Google account which I thankfully remember. And then it asked for net or network connection. As I was totally out of luck, my 3G data and Wi-Fi were turned off. So the bottom line I’m still stuck on lock screen.
I’m out of options here so i want your help. Please tell me somehow by freaking way how I should connect Internet on my device then i would easily unlock it by myself. As per your instructions.
Otherwise, suppose I’m unable to connect it with net, then how should I unlock it? By the way, not to mention my device is (FRP) protected so I can’t go so hard reset and my previous 9-years worth of data pictures and videos (contacts 1496) will be lost.
Please help me by any means. All I’m able to do with my device is receiving calls and nothing else.
So dear Sir/Madam I’m desperately waiting for your response.
Hi We’re sorry to hear your situation but as what we discussed with Juan’s case above, the only way to gain access to your personal data is by unlocking your phone as per the phone’s direction (which we know is no longer possible because the device is offline). If you have a Samsung store in your area, we recommend that you follow Juan’s lead and ask for a replacement unit instead. This is the best thing that you can do under these circumstances.
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