Galaxy Note 5 Factory Reset Protection
I read your previous troubleshooting issues and one in particular that pertains to not being able to sign in through Google. You stated that there may be a 72 hour period that needs to expire before trying to sign back in as needed extra security feature. Well after purchasing my new Galaxy Note 5 and using fingerprint security, I was locked out of my phone for good. It didn’t read my fingerprint after several attempts and i had to use my secondary security features which was a password. It didn’t take that as I may have inputted the wrong password.
Well after a week of going back and forth with Samsung, Verizon and Google no one could figure it out. Also I’d like to add that I changed my Google password and was able to log into my account on my phone but never was able to get back into my phone. I also did Factory reset and brought it to Samsung. Consequently I was given a new phone.
Hi. Good to hear that you were able to resolve the issue by getting a replacement phone. We do encounter issues like yours from time to time and we know that some of them don’t have a happy ending. We don’t work for Google and Samsung so we really can’t get any deeper to check how the new Factory Data Reset feature is coded. All the information we get about this feature are taken from publicly published information site of Samsung.
We do notice that FRP usually fails for devices that are offline during the log in attempts. FRP seems to work fine when a device is able to authenticate the backup password with Google servers. We know that Samsung and Google’s intention with this feature is good but it obviously can use some improvements at this time.
For the benefit of others reading this post, we recommend that you keep a copy of your Google account credentials somewhere to prevent Juan’s problem in the future. Keep in mind that a Google account does not necessarily need to be a Gmail account. It can be any email from other providers. If you have multiple email accounts, try to make some effort to put a system in place to allow you to remember your Google account. Factory Reset Protection appears to be here to stay as more and more devices are being upgraded to Lollipop so you need your Google account handy more often in the future.
Remember, it’s not Google’s or Samsung’s responsibility to remind you what your credentials are.
We are always open to your problems, questions and suggestions, so feel free to contact us by filling up this form. This is a free service we offer and we won’t charge you a penny for it. But please note that we receive hundreds of emails every day and it’s impossible for us to respond to every single one of them.
But rest assured we read every message we receive. For those whom we’ve helped, please spread the word by sharing our posts to your friends or by simply liking our Facebook and Google+ page or follow us on Twitter.