Galaxy Note 7 keeps rebooting on its own after the Marshmallow update
Problem: My Galaxy Note 7 updated recently to Marshmallow and it let me use it for a couple of days and then the problem started. I’m not doing anything with it and then it reboots on its own. It seems random but it keeps rebooting to the point that I may lose my messages when I’m composing when it reboots. I’m worried that my device may have been damaged. Please help me fix this problem so I can use my phone. — Julie
I understand that the problem started after the Marshmallow update, which actually points out that the firmware may have something to do with it. If we jump right into the pit headfirst thinking it’s the new firmware that has issues, then we may end up losing all your data and files without fixing the problem. Let’s to take is slow in troubleshooting this issue and let’s do some safe procedures first before jumping into some complicated steps. So, here’s what I think you should do Galaxy Note 7 keeps rebooting on its own after the Marshmallow update.
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- Boot your device into safe mode first to see if it still reboots. If it does, then the problem could be in the firmware. However, if the problem is fixed, then find the app that’s causing the issue or backup your data and files and do the reset.
- In case the problem still occurs in safe mode, try booting your device into recovery mode and then delete the system cache by choosing the option ‘wipe cache partition.’
- If wiping the cache partition didn’t fix it, then you are obliged to do the reset to see if the problem remains and if so, the firmware may need to be reinstalled and if you don’t know how to do it, then let a tech do it for you.