Galaxy S6 Edge is stuck on the logo after the Marshmallow update
Problem: I received the notification about an update. I really don’t have a choice but to download it so I did. It was successful or so I thought, then the phone rebooted after the installation of the new firmware. After that, it just won’t boot up to the home screen, instead, it’s stuck on the logo which doesn’t allow me to do anything except reboot it. Apparently, the new update ruined my phone and I just don’t know what to do about it. Can you guys help me out? Thanks.
Being stuck on the logo after a firmware update more often has something to do with corrupt system caches or data but since we don’t know which of them is the problem, let’s go after the things that don’t affect the performance that much–the system cache. So, in this case, this is what you’re going to do:
- Wipe the cache partition to delete all caches by booting the phone into recovery mode. This might be just what you need to fix this problem but if it can’t, then the next step will.
- Perform the master reset by booting the phone back in recovery mode. This will delete all your data and files so make sure you back them up before you do this.
If these procedures fail, then there’s one more thing to do, although it might be a bit complicated for you–manually flash or install the firmware. There is a popular flashing tool called Odin, which you can download free from the internet. Once you’ve downloaded it, download the firmware that’s currently on your phone and then run Odin from a Windows PC and start the flashing.
I am not going to put the step-by-step tutorial here because the process is very risky. So, if you can’t relate to what I’m saying here, most probably you haven’t done this before so I suggest find a technician who can help you with it. There’s a chance you will mess up your phone than fix the problem.